Privacy Policy for VoiceSell AI

1. Contact and Campaign Data

• What we collect: Contact names, phone numbers, email addresses, company information, and campaign details
• How we collect it: When you import contacts, create campaigns, or integrate with third-party platforms like GoHighLevel
• Purpose: To execute AI voice calling campaigns and manage your account

2. Call Recordings and Transcripts

• What we collect: Audio recordings of AI calls, call transcripts, call outcomes, and conversation analytics
• Storage: Encrypted storage on secure servers with configurable retention periods
• Purpose: To provide call analytics, improve AI performance, and deliver campaign insights

3. Account Information

• What we collect: Name, email, company, phone number, billing information, and API keys
• Storage: Securely encrypted in our database
• Purpose: To manage your account, process payments, and provide customer support

4. Usage Analytics

• What we collect: Platform usage statistics, feature utilization, and performance metrics
• How it's used: To improve our service, fix bugs, and develop new features
• Opt-out: You can disable analytics in your account settings

Primary Uses:

1. AI Voice Calling: Execute automated calling campaigns using collected contact information
2. Campaign Management: Create, schedule, and monitor calling campaigns
3. Analytics and Reporting: Provide insights on call performance and campaign results
4. Platform Integration: Connect with CRM systems like GoHighLevel for seamless data flow
5. Customer Support: Respond to inquiries and provide technical assistance

We Do NOT:

• Sell or share your data with third parties for marketing purposes
• Use your data for advertising without explicit consent
• Access private information from integrated platforms beyond what's necessary
• Store call recordings longer than your specified retention period

Security Measures:

• Encryption: All data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict role-based access controls and multi-factor authentication
• Regular Audits: Security assessments and penetration testing
• Compliance: SOC 2 Type II certified infrastructure

Data Transmission:

• All communications encrypted using HTTPS/TLS
• API integrations use secure authentication tokens
• Call audio transmitted through encrypted channels

Third-Party Services:

• Twilio: Voice calling infrastructure and phone number management
• Stripe: Secure payment processing
• Supabase: Database and authentication services
• GoHighLevel: CRM integration (when connected)

You Can:

• ✅ Access and download your data through the dashboard
• ✅ Delete contacts and campaigns at any time
• ✅ Configure call recording retention periods
• ✅ Disable analytics tracking in account settings
• ✅ Export campaign data and call transcripts
• ✅ Request account deletion and data removal

Data Retention:

• Account Data: Retained while your account is active
• Call Recordings: Configurable retention (default 90 days)
• Campaign Data: Retained for analytics and reporting
• Analytics Data: Anonymized and aggregated, retained for 2 years

GDPR Compliance (EU Users):

• Lawful Basis: Contract performance and legitimate interest
• Data Minimization: Only collect necessary information
• Right to Access: View and download your data through the dashboard
• Right to Deletion: Request account and data deletion
• Data Portability: Export your data in standard formats

CCPA Compliance (California Residents):

• We do not sell personal information
• You have the right to know what information we collect
• You can request deletion of your information
• Contact privacy@voicesellai.com for requests

For Privacy Questions:

• Email: privacy@voicesellai.com
• Website: https://voicesellai.com/privacy

For Technical Support:

• Email: support@voicesellai.com
• Dashboard: Use the support chat feature

Data Protection Officer:

• Email: dpo@voicesellai.com